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 Interpreter Services:
The use of professional interpreters (in person, video remote interpreting or via telephone) is becoming increasingly more common. More than 25 million Americans speak English “less than very well,” according to the U.S. Census Bureau. Professional interpreters are superior to the usual practice of using ad hoc interpreters (i.e., family, friends, or untrained staff). Untrained interpreters are more likely to make errors, violate confidentiality, and increase the risk of poor outcomes. Children should never be used as interpreters except in emergencies. In addition to acting as a conduit for the discussion, the interpreter may serve as a cultural liaison. When a professional interpreter is not available, phone interpretation services are great alternatives. Multilingual staff members can interpret, based on their comfort levels, and should be encouraged to receive additional training in interpretation technique; fluency alone does not make them effective interpreters. The use of untrained interpreters is the proverbial “broad path of least resistance,” resulting in many pitfalls. Ad hoc interpreters—usually friends or family—have multiple limitations. Do you know how effectively his or her message is being interpreted, which makes it easy to lose control of the conversation . Nonprofessional interpreters have not received training and may not be aware of the need for confidentiality. The use of nonprofessional interpreters increases the risk of nonequivalent interpretations, leading to possible misunderstandings.It is much easier to ask questions in another language than to understand the response. Overconfidence in one's language abilities can lead to serious errors and substandard outcomes. When making arrangements with a professional interpreter, it is important for your staff to confidently relay why there is a need for the interpretation, who they will be interpreting for, the approximate amount of time needed and a quick explanation of your offices’ practices and procedures. Also, it is of utmost importance to relay to the interpreter that their services are limited to language interpretation, and not offering their personal opinions. Is your staff equipped to adequately arrange for professional interpreters when needed We can help develop an effective checklist for your interpreter needs. #thekeytoMoore #managingPeopleProcessesProjects
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 When your legal staff is assisting in preparing you for court, it's important that they know and understand the rules of the court. It's not always helpful to pre-mark exhibits, and most times not allowed. If done inadvertently, it can cause additional work and steps for the courtroom clerk. We (courtroom clerks) understand they are trying to be helpful and even think it is saving time. The exact opposite could be true based on the sequence of events during the proceedings. And it is the courtroom clerk's responsibility for the custody, storage and transfer of all court exhibits during trial/hearing. This ensures that the exhibits are marked in proper sequence as the case proceeds and will not leave gaps in numbering in case counsel decides not to offer certain exhibits after they’ve been marked, and makes it easier for the clerk to keep track of the exhibits. "Happy Clerk, happy Court!"
It is very important to note, if your court offers e-filing, do not transmit your exhibits electronically prior to trial. Exhibits should be physically presented to the courtroom clerk in court to have exhibit labels affixed for proper identification and to be accurately recorded on the Exhibit List by the clerk All exhibits (received, withdrawn, denied) will be marked by the clerk with the important identifying information. HELP us stay safe; If any exhibits are deemed to contain biological (DNA) material, it is the responsibility of counsel to clearly identify and designate the exhibits as containing biological (DNA) material. There are usually gloves and other items available in the courtroom for handling such exhibits. Please give the clerks fair warning so that they can be prepared to safely handle such exhibits. In addition, the retention period for exhibits containing biological (DNA) material is much longer, so it is important for counsel to properly identify these exhibits so they are retained for the appropriate period of time. Counsel may elect to review the Exhibit List upon conclusion of trial to insure proper designation of exhibits. To help simplify the return of exhibits, it is very helpful if the parties/counsel can stipulate to the return of exhibits. Use of a stipulation eliminates the need to send letters to counsel/parties offering back the exhibits. Remember, "Happy Clerk, happy Court." Common Guidelines for court exhibits: "Received” exhibits are maintained by the clerk and made part of the record. “Withdrawn” exhibits may be returned to the proffering party. “Denied” exhibits are to be maintained by the clerk for purposes of appeal.  Are you the attorney of record? Keeping the Court informed of changes in representation is extremely important. Are you filing substitutions of attorney or withdrawing from the case consistently? That rings so true for client representation too often in the courtroom. Keeping the court informed of who the current attorney of record is so important. The clerks of the court provide and mail notices, court minutes and other documents based on the information obtained from the court file (or record). Often times, court minutes are generated electronically. What is in the system is most times what is generated on the minutes, and should accurately reflect the attorney of record, including who was actually in court for the hearing. If/when you are appearing in court on behalf of another attorney or if you are making a special appearance, don’t forget to “state that for the record”. These protocols are often forgotten if not prompted by the Court or the clerk.
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 When your staff feel they're being supported, they’ll work better and more efficiently, care more about their jobs, and want to do their best because the organization treats them well. 👏🏾👏🏾There are as many reasons to support the people that work with you as there are reasons to care about them. When your staff feel they're being supported, they’ll work better and more efficiently, care more about their jobs, and want to do their best. Other reasons to provide support include:
RIGHT ON TARGET  I was listening to some employees of Target the other day on TV and thought, now they're are doing something right. They are invested in their team members (employees), concentrating on training and development and improving processes. These are some key things to attracting and retaining key talent. Employing key talent, helps with providing great customer service. Their team members collectively spent millions of hours training for their new roles. You can read more at: https://corporate.target.com/article/2019/12/stores-2019 Several years ago, we saw huge potential in stores and put them at the center of our strategy, which required a shift in how we operated. To do that, we began a massive, multi-year effort to redefine what it means to work at Target, says John Mulligan, Chief Operations Officer, Target. 
 Bonus tip: Some courts will allow staff assistance, as long as they are providing legal information and not legal advice. Properly train your staff, even if they are certified or have degrees knowing the process can only benefit your law office.
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